Vulnerability Assessment Tool
Professional vulnerability assessment tool based on FCA guidance for the fair treatment of vulnerable customers. Our secure, web-based platform helps you identify and support vulnerable customers in line with Consumer Duty requirements.
Professional Vulnerability Assessment
Comprehensive tool for identifying and supporting vulnerable customers
FCA Aligned Framework
13-question assessment aligned with official FCA guidance FG21/1
Consumer Duty Ready
Supports compliance with Consumer Duty vulnerable customer requirements
Secure & Private
Multi-tenant architecture with organization-level data isolation
Analytics & Reporting
Built-in analytics and reporting capabilities for your assessments
How the Assessment Works
Structured framework for identifying vulnerable customers
13-Question Framework
Structured questionnaire covering all FCA vulnerability indicators
- Health conditions and disabilities
- Life events and circumstances
- Resilience factors
- Capability assessments
Analysis & Results
Comprehensive analysis of vulnerability factors
- Vulnerability scoring
- Risk categorization
- Support recommendations
- Action tracking
Secure Storage
Safe, isolated data storage for your organization
- Organization-level isolation
- Secure data encryption
- Access controls
- Audit trails
Based on FCA Guidance FG21/1
Our tool implements the FCA's official framework for identifying and supporting vulnerable customers
Important: This tool provides guidance based on FCA publications and is not a substitute for professional judgement
Free Professional Tool
Access our vulnerability assessment platform at no charge
Ready to Get Started?
Launch the vulnerability assessment tool or contact us for implementation support
Need Help with Vulnerable Customer Compliance?
Our regulatory experts can help you implement comprehensive vulnerable customer frameworks
📞 Phone: 0330 133 0811
📧 Email: contact@memaconsultants.com