FCA Complaints Handling
FCA Complaints Handling
This will involve:
Ongoing FCA Compliance
As an FCA authorised person or firm, you might need help to ensure you comply with the FCA’s rules.
We provide our clients with support they need to maintain compliance and avoid breaching the rules. Our bespoke service is individually tailored to each of our client’s requirements and objectives to help them meet in the best way possible.
Whether you need documentation to help you remain compliant, want ongoing advice or support, impartial monitoring of your activities or anything else, MEMA may be able to help.
Why Choose MEMA?
MEMA has been supporting firms through the FCA compliance process since 2019. In that time, we have helped hundreds of businesses to successfully gain and retain FCA authorisation.
We have a unique blend of experience from ex-regulators, big 4 consultants and fin/regtech specialisation. Our team is highly experienced and expertly skilled. We specialise in providing our clients with solutions to often complex regulatory requirements and compliance needs.
December 6, 2021
Funeral plans come under FCA regulation July 2022
The FCA has confirmed that from 29 July 2022, it will take on responsibility for regulating and supervising the pre-paid funeral plans market.More about us
March 31, 2023
Horizon Scanning for Compliance Officers in UK Banking & Payment Services Sector: Key Strategies
Horizon scanning is a key component of this role, as it helps compliance officers stay informed of emerging trends, changes in regulations, and technological advancements that could impact their organization. In this article, we'll provide key strategies and best practices for successful horizon scanning in the UK banking and payment services sector.More about us
April 11, 2021
Notfication for FCA Directory Persons
Have you completed your FCA Directory Persons? If you have not heard or are wondering, by 31 March 2021, the FCA is proposing that solo regulated firms (you) must submit their Directory Persons data via Connect.More about us
MEMA joins the APCC!
Are you aware of the FCA rules to protect consumers from rogue financial promotions
Consumer Credit - New regulatory considerations
5 Steps for Conducting Effective Compliance Control Monitoring for Financial Firms
What is terrorist financing in simple terms
Buy now pay later agreements to become regulated in the UK
Estate agency guidance for money laundering supervision- Part 1
How to conduct a Business and Customer Risk Assessment
Preparing for the TPR Regime
Claims Management Companies and High Cost Lenders
How to navigate the Skilled Person Review
What are UK sanctions and how to conduct sanctions screening?
What is Customer Due Diligence and what controls should you focus on?
Preparing for your annual FCA Reporting Requirements
Claims Management Phoenixing
Your key contacts
Ademola is an accomplished consultant with over a decade of experience across regulation, banking, and consumer credit. As MEMA Consultants co-founder, he leverages extensive regulatory expertise to guide clients through critical processes and full compliance. His experience across sectors enables tailored solutions to complex business challenges. Ademola partners with clients as a strategic advisor to help futureproof their business through an in-depth understanding of the regulatory landscape.
Misah is a director at MEMA Consultants with over a decade of experience in financial services. Holding a legal background and postgraduate qualification, she previously worked at the Financial Conduct Authority. Misah has led compliance transformation for global consumer services organisations across Europe, the Caribbean, and Latin America. Her expertise includes implementing compliance frameworks for financial regulations, FCPA, UK Bribery Act, data privacy, and Sarbanes-Oxley. Misah is skilled at advising clients on operational and strategic projects, leveraging her in-depth knowledge of regulatory environments to deliver solutions tailored to complex business needs.