Regulatory considerations for Consumer Credit Firms

Updated: May 18

The FCA has set out new rules for claims management companies (CMCs) to protect consumers against excessive charges. Some of the major changes include:

  • restricting the fees CMCs charge for managing claims about non-PPI financial products and services through a fee cap

  • require firms to provide consumers important information in the pre-contract stage




What it means for you


The FCA is focused on consumer outcomes and looking to become a more innovative, assertive and adaptive regulator.


It will annually monitor whether average fees by product type calculated from your regulatory return data and existing estimates of value from CP21/1 suggest significant excessive charging.


As a regulated firm, you will need to review your charging structure to ensure your fees are not higher than necessary to deliver value to customers.


You have until 1 March 2022 before the new rules are required.


Contact us


Reach out to MEMA for more information on how we can support you in addressing your pricing strategy aligned to regulatory requirements and consumer needs.